General Questions

  • WHAT IS THE BEST PROCESS FOR STUDYING?

    Watch the videos and review using flashcards. Take the practice tests multiple times....

  • I HAVE FORGOTTEN MY PASSWORD. WHAT CAN I DO?

    When you sign in, you click on the question mark next to the Username or Password in case you have forgotten either one, in order to reset it.

  • HOW DO I CONTACT SUPPORT?

    For any clarification you may need or further information, you can contact us at [email protected]

  • WHAT IS THE DIFFERENCE BETWEEN THE ON DEMAND WEBINAR AND THE LIVE WEBINAR?

    On demand webinars are files that can be viewed online any time and viewed multiple times during the duration of your product access (120 days). They are recorded by sustainability experts. The live webinars are hosted online and include time for Q&A with the instructors.

  • ARE ANY OF YOUR MATERIALS AVAILABLE IN LANGUAGES OTHER THAN ENGLISH?

    Unfortunately, our courses are not currently available in other languages other then English. But we will soon have captions that will allow multiple languages.

  • WHO IS VERDANI PARTNERS?

    Verdani Partners is a full-service sustainability consulting firm that specializes in corporate sustainability, green building certifications, and engineering services. Verdani currently manages sustainability and ESG programs for $138 Billion in asset value, 320 million sqaure feet, and 3,000 properties across the US. Verdani is a GRESB Premier Partner, an ENERGY STAR Partner, LEED Fellow, Fitwel Champion, and NAREIT Affiliate. Learn more about Verdani at www.verdani.com

Technical Support Questions

Find answers to your website technical support questions from our education platform provider Thinkific.

  • TROUBLESHOOTING STEP #1

    As a first step, try these troubleshooting steps to your student - these should help resolve a lot of student issues! 1) Clear cache and restart the browser 2) Try a different browser (we like Google Chrome) 3) Try an Incognito / Private Window (this will rule out an issue with browser extensions). 4) Restart the device 5) If possible, try a different device. 6) If possible, try a different internet connection.

  • TROUBLESHOOTING STEP #2

    While it's rare for issues to come up, the reality is might come up for your students so you want to be prepared. If you've tried the above steps and they're not working, read our Troubleshooting Guide for Student Issues here: https://help.thinkific.com/support/solutions/articles/229018-troubleshooting-guide-for-student-issues

Payment Questions

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    We accept payment by credit card and stripe.